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Managed account status

Managed connections show a Managed badge on the Linked Accounts page in the dashboard, so you can always see which accounts Cobalt maintains and which your team owns.

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Accessing credentials

You retain full access to every managed account. Privileged admins can view a managed account’s current username and password on demand in the dashboard, and generate a current MFA code to complete a direct EHR login. Every credential view is audit logged.

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Logging in when the authenticator app is not the primary MFA method

If the authenticator app is not the primary MFA method on the account, the EHR may send a code to a different method (for example, a text message or email) after you enter the password. Ignore that code. To log in with the MFA code from the dashboard:
  1. Enter the username and password.
  2. On the verification screen, click Alternate Authentication Methods (or the EHR’s equivalent option).
  3. Select app-based authentication.
  4. Enter the current MFA code from the dashboard.

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How credentials are stored

Credentials are stored encrypted with per-customer keys and are never sent over email. For details on storage, see our security documentation or ask us for the current security posture summary.